The post Go-live support for
ARAGO Ready for HR

A complete and tailor-made support offer, available worldwide, to simplify the daily life of your employees!

A complete and tailor-made support offer

 

Your ARAGO Ready for HR solution is live.
You now need to organize day-to-day user support, maintenance, and ensure that your HR solution will evolve over time to adopt changes in your organization and your environment.

 

The role of ARAGO Consulting’s support is to ensure the post-Go-live takeover and the respect of the SLA (Service Level Agreement), with two levels of support.

Corrective Support
Included in the offer

With the corrective support, included in the ARAGO Ready for HR offer, you benefit from the support for incident management and the maintenance of corrective incidents taking into account the management of support tickets.
The Support Team Manager is your single point of contact and is responsible for assigning support tickets based on requests.
ARAGO Ready for HR support

Evolutive Support
To meet your specific needs

With "Scalable" level 2 support, you access a higher level of support than patch support.
This support offer is available with 2 options:
  • Fixed Price​
  • A la carte​
 
ARAGO Ready for HR support

User support

Support your users on a daily basis
With multiple levels of service commitment and Follow the Sun model.

Applicative maintenance

Secure the evolution of your HRIS
With new features to adapt your HR solution to changes in your business and your market.

Outsourced support

Save time!
The time you don’t spend administering your solutions can be dedicated to strategic priorities.